Atlantis Apparel

Effective Date: August 12, 2026

Last Updated: August 12, 2026

1. Introduction

This Cancellation Policy sets out the terms under which customers may cancel orders placed with Atlantis Apparel. It applies to all customers worldwide, including those in the European Union, United Kingdom, North America, Australia, and New Zealand. By placing an order with us,
you acknowledge that you have read, understood, and agree to the terms of this Cancellation Policy. This Policy should be read in conjunction with our Terms of Sale, Return & Refund Policy, and Privacy Policy.

2. Our Production Model and the 12-Hour Cancellation Window

Atlantis Apparel is committed to delivering best-in-class production and order fulfilment efficiencies. In order to meet high standards of quality, speed, and reliability, our production processes are designed to begin order execution promptly upon receipt of a
confirmed order. As soon as an order is received and confirmed, our production lines commence preparation. This includes the allocation and preparation of raw materials specific to that order. Once raw material preparation for a customer’s specific order has begun, it is no longer operationally or commercially feasible to cancel the order without significant disruption to our production workflow and without generating waste or additional cost. For this reason, Atlantis Apparel provides a limited cancellation window of 12 (twelve) hours from the time the order is placed. This timeframe has been carefully calibrated to allow customers a reasonable opportunity to review and, if necessary, cancel an order, while still enabling us to maintain the production and delivery efficiencies that our customers value. Orders may be cancelled only within 12 hours of the time of order placement. After this window has expired, the order is considered firm and cannot be cancelled.

3. How to Cancel an Order

To cancel an order within the
12-hour window, please follow these steps:

1. Contact us promptly: Send an email to shop@atlantisapparel.eu
2. Provide essential details: Include your full name, order
   number, the email address used to place the order, and a clear statement that you wish to cancel the order.
3. Submit within the window: Your cancellation request must
   be received by us within 12 hours of the timestamp of order placement. Requests received after this period will not be processed as cancellations.
4. Confirmation: If your request is received within the 12-hour window and the order has not yet entered raw-material preparation, we will confirm the cancellation in writing (normally by email) and process any applicable refund.

We recommend that you submit cancellation requests as early as possible within the 12-hour period to maximise the likelihood of successful cancellation before production activity begins.

4. Effect of a Successful Cancellation

Where a cancellation is accepted within the 12-hour window:

• The order will be cancelled and will not proceed to fulfilment.
• Any payment already taken will be refunded in full to the original payment method, normally within 5–10 business days, depending on your bank or payment provider.
• You will receive written confirmation of the cancellation and the refund.
• No cancellation fees are charged for orders cancelled within the permitted 12-hour window.

5. Orders That Cannot Be Cancelled

The following orders (or parts of orders) cannot be cancelled once the 12-hour window has expired, or in the
circumstances described below:

• Orders outside the 12-hour window: Any order for which the 12-hour period from the time of placement
  has elapsed.
• Orders that have entered production: Orders for which raw-material preparation or production
  activity specific to that order has already commenced.
• Personalized or customized products: Orders for personalized, monogrammed, engraved, made-to-order, or otherwise customized items are generally non-cancellable once the 12-hour window has passed, and in many cases production begins immediately. Please refer also to our Return & Refund Policy regarding personalized products.
• Orders already shipped: Once an order has been dispatched, it can no longer be cancelled. Any subsequent
  issues must be handled under our Return & Refund Policy.

6. Limited Exceptions

Atlantis Apparel may, at its sole discretion and without obligation, consider cancellation requests outside
the 12-hour window in exceptional circumstances, including but not limited to:

• A demonstrable error on our part (for example, incorrect product details displayed at the time of order).
• Circumstances beyond the customer’s reasonable control that make fulfilment of the order impossible or impractical.
• Legal or regulatory requirements that mandate cancellation or modification of the order.
• Any decision to accept a late cancellation request will be made on a case-by-case basis, will be confirmed in writing, and may be subject to conditions. The existence of this discretion does not create any right or expectation that late cancellations will be granted.

7. Relationship with Returns and Statutory Rights

This Cancellation Policy governs the cancellation of orders before they are fulfilled. Once an order has been delivered, any request to return goods is governed by our separate Return & Refund Policy. Nothing in this Cancellation Policy affects any mandatory statutory rights you may have under applicable consumer protection laws in your country of residence, including rights that may apply to distance contracts in the European Union, the United Kingdom, or other jurisdictions. Where local law provides a more favourable right of cancellation or withdrawal, that right will apply.

8. Contact Us

For all cancellation requests or related enquiries, please contact us as soon as possible:

Atlantis Apparel – Order Management / Cancellations

Support: support@atlantisapparel.eu

Website: www.atlantisapparel.eu

Please always include your order number and the email address associated with the order so that we can locate and process your request without delay.

9. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our production processes, operational requirements, or applicable law. Any changes will be posted on this page with an updated “Last Updated” date. The version of the Policy in force at the time you place your order will apply to that order.

— End of Cancellation Policy —

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