Special Picks for You
Last Updated: August 9, 2026
At Atlantis Apparel, customer satisfaction is important to us. If your purchase does not meet your expectations, we are committed to resolving the issue as quickly and conveniently as possible.
This Return & Refund Policy explains our rules for returns, exchanges, and refunds for purchases made through www.atlantisapparel.eu. It applies to customers worldwide and operates alongside your statutory consumer rights.
If you are unhappy with your purchase, please contact us first. Whenever possible, we prefer to resolve issues through an exchange, replacement, or another suitable solution before processing a refund.
This can help you receive the correct size, colour, or style more quickly while keeping the process simple.
Contact:
returns@atlantisapparel.eu
support@atlantisapparel.eu
Eligible items may be returned within 7 days of delivery.
To qualify, you must:
Returns requested or shipped after this period will generally not be accepted, except where required by applicable law.
Returned items must be:
We reserve the right to refuse a return that does not meet these requirements.
Personalized, customized, monogrammed, engraved, or made-to-order products are not eligible for return or refund, except where the item is defective or does not match the agreed specifications due to an error on our part.
Please carefully check all personalization details—including spelling, size, colour, and design—before placing your order.
Once production of a personalized item has started, cancellation or return is generally not possible.
An exchange is our preferred first solution where appropriate.
You may request an exchange for another available size, colour, style, or comparable product by contacting us within the 7-day return period.
A refund remains available where an exchange is unsuitable or where required by applicable law.
International exchanges require additional shipping and customs procedures.
The standard process is:
In selected cases, we may offer a simultaneous exchange where the replacement is shipped before the original item is received. This is decided on a case-by-case basis.
Customers are responsible for applicable customs duties, taxes, brokerage fees, and other charges associated with international returns or exchanges unless otherwise required by law.
When returning an item, clearly identify the shipment as “Returned Goods – Not for Resale” or an applicable return/exchange designation and include your RMA number.
Replacement shipments may also be subject to local import duties or taxes.
International exchanges can take longer due to shipping and customs procedures.
Typical timelines are:
These timeframes are estimates and may vary depending on the destination, carrier, and customs authorities.
To request a return or exchange:
Step 1 — Contact Us
Email returns@atlantisapparel.eu within 7 days of delivery. Include your order number, item details, and whether you want an exchange or refund.
Step 2 — Receive Your RMA
We will review your request and provide an RMA number, return address, and applicable instructions.
Step 3 — Package Your Item
Securely package the product with its original packaging, tags, accessories, and documentation. Clearly include the RMA number.
Step 4 — Ship the Item
Use a trackable shipping service. We recommend insurance and proof of delivery. You remain responsible for the package until it reaches us.
Customers are responsible for standard return shipping costs.
We do not provide prepaid return labels for standard returns.
Return shipping may be reimbursed where the return is required because of our error, such as:
We are not responsible for items lost, stolen, or damaged while being returned to us. We strongly recommend using tracking and adequate insurance.
International customers must follow the same 7-day return period and eligibility requirements.
Customers are responsible for:
An RMA number must be obtained before shipping an international return or exchange.
When completing customs documentation, accurately identify the package as a return and include the RMA number. Incorrect customs information may result in delays, additional charges, or refusal of the shipment.
International returns and exchanges may take 2–6 weeks or longer, depending on the origin, destination, carrier, customs clearance, and inspection process.
This policy does not limit any statutory consumer rights available under the laws of your country.
Your statutory rights under applicable consumer protection and distance-selling laws remain unaffected. Where applicable law provides a longer cooling-off or return period, that legal period will apply.
Nothing in this policy limits your rights under applicable consumer protection laws, including rights relating to faulty or misdescribed products.
The same return and exchange procedures generally apply. Customers should ensure that customs documentation clearly identifies returned or exchanged goods.
Customers are responsible for complying with applicable import, export, customs, and other local requirements.
If an exchange is not possible or is not appropriate, an eligible refund may be issued.
Once we receive your returned item, it will be inspected. Inspection generally takes 3–7 business days.
If the item meets all return requirements, the refund will be issued to the original payment method.
Please allow an additional 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
If an item fails inspection because it has been used, damaged, altered, or returned without required components or documentation, we may refuse the refund, return the item at your expense, or offer a partial refund where appropriate.
Import duties, customs fees, taxes, brokerage fees, and other governmental or carrier charges paid by the customer at delivery are generally non-refundable.
These charges are imposed by the relevant customs or destination authorities and remain the customer's responsibility, including when an item is subsequently returned or exchanged, except where applicable law requires otherwise.
The following are generally not eligible for return or refund:
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide:
We will prioritize an appropriate solution, normally a replacement or exchange. Where a replacement is not suitable, we may provide a full refund and, where applicable, reimburse reasonable return shipping costs in accordance with your statutory rights.
We may request that the item be returned for inspection.
Nothing in this Return & Refund Policy is intended to limit or exclude your statutory consumer rights.
If the laws applicable to your purchase provide you with greater or more favourable rights than those described in this policy, those legal rights will apply.
If you have questions about a return, exchange, refund, or international return procedure, our Customer Service team is available to assist you.
Atlantis Apparel – Customer Service / Returns
Returns: returns@atlantisapparel.eu
General Support: support@atlantisapparel.eu
Website: www.atlantisapparel.eu
Please include your order number whenever contacting us so we can assist you more efficiently.
We may update this Return & Refund Policy from time to time. Any changes will be published on this page along with an updated “Last Updated” date.
© 2026 Atlantis Apparel. All rights reserved.
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